Privacy Policy
1st Choice Home Health Care Services Ltd.
At 1st Choice Home Health Care Services Ltd., we are committed to protecting the privacy and confidentiality of our clients, families, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with applicable Canadian privacy laws.
Information We Collect
We may collect personal information including:
- Name, address, phone number, and email address
- Health-related information required for care services
- Emergency contact details
- Billing and payment information
- Information provided through website forms or inquiries
How We Use Your Information
Your information is used to:
- Provide safe and effective home health care services
- Develop personalized care plans
- Communicate with clients and families
- Process billing and insurance claims
- Meet legal and regulatory requirements
Consent
By using our services or providing your information, you consent to the collection and use of your information as outlined in this policy. You may withdraw your consent at any time, subject to legal or contractual obligations.
Information Sharing
We do not sell or rent your personal information. We may share information only when necessary with:
- Healthcare professionals involved in your care
- Government and funding programs (such as ICBC, Veterans Affairs, or WorkSafeBC)
- Insurance providers for billing purposes
- Legal or regulatory authorities when required
Data Protection and Security
We take appropriate measures to protect your personal information, including:
- Secure storage of records
- Restricted access to authorized personnel only
- Confidentiality agreements with staff
- Use of secure systems for communication and documentation
Website Privacy
When you visit our website, we may collect limited information such as:
- IP address and browser type
- Pages visited and time spent on the site
This information helps us improve our website and user experience.
Cookies
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings.
Your Rights
You have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Withdraw consent for certain uses
To make a request, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
1st Choice Home Health Care Services Ltd.
📞 Phone: 778 522 4305
📧 Email: contactus@1stchhcs.ca
📍 Location: Surrey , BC
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.